Frequently Asked Questions
If you're considering becoming an AMG Customer you’re bound to have a few questions. We've summarised a few of the questions we're most commonly asked.
Asking for help at home could be one the biggest decisions you ever have to make, whether you need help caring for elderly parents, or you could benefit from some occasional assistance yourself. For us, ‘assisted living’ means giving people just the right amount of help, so they can continue living full and happy lives, with minimum disruption.
This could mean: providing regular daily personal care at home; providing 24 hour live in care; or visiting a few times a week to help with tasks like housework and washing, shopping trips or other errands.
Or, it could mean sharing a friendly ear and a few laughs over a cup of tea.
Q: How will you match the most suitable care worker for my needs?
Q: How will you and your staff respect my privacy and dignity?
Q: Will it cost me money for you to come and see me to discuss my options?
Q: Have you cared for someone with similar needs to mine?
Q: Are you required to register with a statutory regulator and if so, are you currently registered?
Q: Do you interview your care workers before offering them work?
Q: What sort of training do your care workers receive when they start?
Q: Can I contact your agency during the day and outside office hours?
Q: What charges will I be expected to pay?
Q: Are there any hidden extras in the prices you quote?
Q: Is your company insured in order to protect my safety and interests?
Caring for you at home
Deciding on the best care services for yourself or a loved one is a difficult decision; understanding the process is the first step to you being able to make an informed decision.Read about our care process
Quality assured services
We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible.Read about our quality assured services
Training and development is something that we take very seriously at AMG. We know that the standards we have achieved over the past 30 years are only as good as our next carer.Read about or training & development standards
If you’re considering becoming an AMG Customer you’re bound to have a few questions. We've summarised a few of the questions we’re most commonly asked.View our FAQ's