Quality Assured Services
We are here to try and improve people's lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible. We are passionate about achieving better results every time.
For your protection and peace of mind AMG is regulated by the Care Quality Commission. The Care Quality Commission (CQC) inspect and report on all social care services in England and Wales. As the social care watchdog, their mandate is to raise standards and stamp out bad practice, making social care better for the people receiving it.
The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.
But we don’t just rely on CQC inspections to ensure maintenance of the highest quality services.
We are an ISO9001 registered company and we have our own Quality Assurance Team who regularly visit every area of our business providing feedback and, where improvement is required, agreeing and monitoring the implementation of an action plan. This is a unique strength of AMG and ensures continuity of quality services in EVERY area of our operation.
We are also regulated by Local Authorities that we contract with, to ensure that we are complying with contract elements regarding quality.
All care and nursing staff are fully checked to ensure that they comply with the following;
- Full enhanced Criminal Records Bureau (CRB please note that this has recently changed to DBS check Disclosure and Barring Service) check attained annually
- Full employment history with gaps in employment explained
- Full training before the commencement of work
- Identity of each person with confirmation of eligibility to work in the UK
- Full health declaration
Our staff are also continually monitored through our customer feedback forms, spot checks where our branch staff visit staff members whilst they are in your home to ensure that they are carrying out duties as they should be, and via care plan reviews.
We have regular one to one meetings with our staff as well as team meetings.
Caring for you at home
Deciding on the best care services for yourself or a loved one is a difficult decision; understanding the process is the first step to you being able to make an informed decision.Read about our care process
Quality assured services
We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible.Read about our quality assured services
Training and development is something that we take very seriously at AMG. We know that the standards we have achieved over the past 30 years are only as good as our next carer.Read about or training & development standards
If you’re considering becoming an AMG Customer you’re bound to have a few questions. We've summarised a few of the questions we’re most commonly asked.View our FAQ's